Is there a cost for the integration?

You’ll need an RQ Professional plan and an active Xplan subscription. Once both are in place, you can connect the systems in a few minutes.

What information syncs from RQ into Xplan?

When you log a referral in RQ, the following is pushed into Xplan

• Client details

• Service referred

• Notes captured at referral

• A new lead (if no matching Xplan client exists)

• If the client already exists in Xplan

• RQ links the referral to that record

What information syncs from Xplan back into RQ?

RQ pulls:

• Lead status updates

• Client lifecycle changes

• Fees generated (if enabled)

• These updates appear automatically in the referral case in RQ.

How often does syncing occur?

Syncing is automated and frequent. RQ checks Xplan regularly for status or fee changes, so referral records stay current without manual refresh. It’s near-real-time. Updates usually appear in RQ shortly after they change in Xplan.

Do I need to trigger a sync manually?

No. Both directions sync automatically once the integration is live.

Can syncing get out of alignment?

It’s rare, but if a record cannot sync (missing fields, permission issues, deleted client), RQ will flag the sync error so it can be corrected.

Can we see a history of sync events?

Yes. RQ logs sync events so admins can see what was sent, received, and when.

Do notes or documents sync between systems?

Referral notes added at creation sync to Xplan, but general ongoing notes do not sync both ways. Documents stay in RQ or Xplan, depending on where they were uploaded. (You can customise this if your workflow needs it.)

How does RQ decide whether to create or update a client in Xplan?

RQ checks for a matching Xplan client using the client’s email:

• Match found: the referral links to that record.

• No match: RQ creates a new Xplan lead.

What happens if the client’s email changes in Xplan?

RQ continues syncing based on the linked record ID, so updates remain accurate even if the email is updated later.

Does RQ overwrite any data in Xplan?

No. RQ only writes new referral information or creates leads. It doesn’t replace or modify existing Xplan advice data, plans, or documents.

Does Xplan overwrite any data in RQ?

Only the fields RQ is designed to sync: status, lifecycle stage, and fee values. RQ never allows external systems to overwrite compliance data (such as consent or disclosures).

Is the integration secure?

Yes. All data is encrypted, and RQ is designed for regulated firms handling sensitive client information.

Does the integration help our partners meet regulatory requirements?

Yes. RQ captures client consent, disclosure logs, referral details, timestamps, user actions, approval steps, and audit trails. It providers and a full audit trail for your introducers.

Are referrals still compliant if partners don’t use RQ?

Yes, providing your partners have robust processes in place to capture consent, document referrals correctly, and do ongoing due diligence on partners.

Are referrals still compliant if partners don’t use RQ?

Yes, providing your partners have robust processes in place to capture consent, document referrals correctly, and do ongoing due diligence on partners.

Can we customise RQ statuses?

Yes. RQ supports custom internal mappings so your teams see statuses in terms they recognise, while Xplan continues using its native stages.

What happens if a status in Xplan doesn’t match one in RQ?

RQ uses your custom mapping rules. If no match exists, the status is flagged for review.

What happens when a client progresses from lead to client in IO?

RQ updates the referral automatically to show the new stage and any associated value.

Can referring partners see the status history?

Yes. RQ provides a full, timestamped timeline showing all status changes pulled from Xplan.